Return Policy

This policy explains when returns are accepted on Miyzi, how to start a request and how refund decisions are handled.

Last updated: April 7, 2026

1. Return eligibility

Most marketplace products may be returned within the applicable legal period after delivery when they are eligible under consumer law and seller-specific policy rules.

The order detail page shows when a delivered item is eligible for return initiation.

The product must belong to a delivered order item.
The return must be requested through the account order detail page.
Only one active return request can exist per order item.

2. Return request flow

After the buyer submits a request, the seller reviews the case and the admin team may complete the final decision when operational review is required.

Progress is communicated through account notifications, email and the order timeline.

Choose the item you want to return.
Write a clear reason and supporting note.
Wait for seller or admin review.
Track the decision and refund result from the same order screen.

3. Refund timing

Approved refunds are initiated through the original payment flow whenever technically available.

The reflection period may vary depending on the issuing bank, card network and payment provider settlement schedule.

4. Non-returnable cases

Certain product groups may be excluded from return rights due to hygiene, personalization or legal exceptions.

Personalized or custom-produced items.
Products that cannot be returned for hygiene reasons once unsealed.
Digitally fulfilled or instantly consumed services where allowed by law.